PASS GUARANTEED QUIZ 2025 CISCO 100-140: CISCO CERTIFIED SUPPORT TECHNICIAN (CCST) IT SUPPORT–PROFESSIONAL TRAINING ONLINE

Pass Guaranteed Quiz 2025 Cisco 100-140: Cisco Certified Support Technician (CCST) IT Support–Professional Training Online

Pass Guaranteed Quiz 2025 Cisco 100-140: Cisco Certified Support Technician (CCST) IT Support–Professional Training Online

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q312-Q317):

NEW QUESTION # 312
How should internal knowledge base articles be maintained to ensure they provide reliable support for troubleshooting?

  • A. Regularly remove older articles to prioritize new information
  • B. Keep all articles indefinitely to maintain a complete historical record
  • C. Periodically review and revise articles to reflect current best practices and technological updates
  • D. Focus solely on hardware issues, as software environments are too variable to document effectively

Answer: C

Explanation:
Correct Answer. B. Periodically review and revise articles to reflect current best practices and technological updates Maintaining an up-to-date and accurate knowledge base by regularly reviewing and updating articles ensures that the information remains relevant and effective for current technological environments.
Option A is incorrect because older articles can still provide valuable insights, especially for legacy systems or recurring issues.
Option C is incorrect because without curation, the knowledge base can become cluttered with outdated or redundant information, reducing its utility.
Option D is incorrect as documenting software issues is equally important; the approach to documentation should adapt to the variability of software environments rather than ignoring them.


NEW QUESTION # 313
A user is experiencing slow computer performance and suspects malware. What should they check first before running a malware scan?

  • A. Any recently installed software
  • B. The version of their operating system
  • C. The system's network settings
  • D. The amount of free disk space on their system

Answer: A

Explanation:
Correct Answer. D. Any recently installed software Checking recently installed software can help identify if new applications might be responsible for performance issues or if they might be disguised malware.
Option A is incorrect because while insufficient disk space can slow down a system, it is not directly related to malware.
Option B is incorrect as the operating system version, unless very outdated, is less likely to be the direct cause of sudden performance issues linked to malware.
Option C is incorrect as network settings, unless significantly altered, do not usually impact performance to the extent seen with malware infections.


NEW QUESTION # 314
A network administrator is deploying a new Ethernet network in an office setting and needs to choose the appropriate type of cabling. The network requires 1 Gbps speed and minimal susceptibility to electromagnetic interference (EMI).
What type of UTP (Unshielded Twisted Pair) cable should the IT support technician recommend?

  • A. Category 6
  • B. Category 3
  • C. Category 5e
  • D. Category 5

Answer: A

Explanation:
Correct Answer. D. Category 6 Category 6 UTP cable is recommended for environments requiring up to 1 Gbps speed while also providing enhanced protection against crosstalk and electromagnetic interference compared to earlier categories. This makes it suitable for modern office environments that may have moderate EMI from various electronic devices.
Option A is incorrect because Category 3 cables are outdated and only support speeds up to 10 Mbps.
Option B is incorrect because Category 5 cables are also outdated and were originally rated for up to 100 Mbps, not suitable for 1 Gbps networks.
Option C is incorrect because while Category 5e can support 1 Gbps, Category 6 offers better performance in terms of EMI protection and crosstalk.


NEW QUESTION # 315
What is a crucial consideration when upgrading from a SATA SSD to an NVMe M.2 SSD in a desktop computer?

  • A. Installing additional cooling fans in the desktop
  • B. Ensuring the M.2 SSD is the same brand as the motherboard
  • C. Replacing all SATA drives with NVMe drives
  • D. Checking if the motherboard has an available M.2 slot that supports NVMe

Answer: D

Explanation:
Correct Answer. A. Checking if the motherboard has an available M.2 slot that supports NVMe NVMe M.2 SSDs require a specific M.2 slot that supports NVMe protocol for maximum performance. Not all motherboards have M.2 slots, and not all M.2 slots support NVMe, making this check essential.
Option B is incorrect because it is unnecessary to replace all SATA drives; NVMe can be added as a supplement for faster data access while keeping SATA drives for additional storage.
Option C is incorrect because while matching brands can sometimes ensure better compatibility, it is not a requirement for functionality.
Option D is incorrect because while NVMe drives can run hotter than SATA SSDs, whether additional cooling is necessary depends on the system's overall cooling setup and the workload.


NEW QUESTION # 316
What does "BYOD" mean in an IT support context?

  • A. Bring Your Online Data
  • B. Buy Your Own Drive
  • C. Build Your Own Device
  • D. Bring Your Own Device

Answer: D


NEW QUESTION # 317
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